FAQ
❓Frequently Asked Questions
1. How long does it take to schedule delivery after placing an order?
We will contact you within 3 business days to confirm stock availability and arrange delivery.
Delivery is typically completed within 7–10 business days after the order is placed.
If the item is temporarily out of stock, we will issue a full refund.
For urgent requests or special delivery needs, please feel free to contact us by email in advance.
2. Can I pick up my order?
Yes! You may choose to pick up your order from our Scarborough warehouse. Pickups are free of charge. We will confirm the time with you by phone or email.
3. Does delivery include installation?
No. All deliveries do not include installation or assembly.
For houses, we deliver to the front door at ground level. We do not carry items upstairs or into the basement.
For condos and apartments, please ensure the elevator is reserved in advance. If an elevator is available and arranged, we will deliver to your unit door. If not, the items will be left at the building entrance.
4. What if I didn’t reserve the condo elevator?
If the condo elevator is not booked or unavailable on the delivery day, we will leave your items at the ground level. A redelivery fee will apply if a second attempt is needed.
5. Can I return or exchange products?
- Unopened items may be returned within 7 days, subject to a 25% restocking fee, and must be returned to our warehouse by the customer.
- Mattresses are non-returnable and non-exchangeable under any circumstances.
- Opened or used items are not eligible for return.
- All returns are refund-only; exchanges are not offered.
6. What should I do if there’s a quality issue or missing parts?
If your item has a manufacturer defect or missing parts, please contact us within 48 hours of delivery. We will arrange for replacements or parts, but pickup or exchange must be done at our warehouse by the customer.
7. What items cannot be returned or exchanged?
Returns or exchanges will not be accepted in the following situations:
- The item has been opened or used
- The item is a mattress
- The return request is made after the 7-day return window
- Damage caused by customer mishandling (e.g., dropping, scratching, improper installation)
- Inability to install or use the product
- Subjective reasons such as disliking the color or style
8. Do you offer removal of old furniture?
No, we do not provide pickup or disposal services for old furniture.
9. Can I change my delivery address?
Yes. Please contact us by email as soon as possible. We will recalculate the delivery fee and reschedule if needed. If the item has already been shipped, additional fees may apply.
10. Will delivery be delayed during holidays?
Yes, delivery may be delayed during public holidays or long weekends. We will inform you in advance of any expected delays.
If you have any other questions, feel free to contact us — we're happy to help!
You can reach us by email or through the contact form on our website.